Services

ICSFS delivers a wide range of professional services to automate and streamline banking services. Its open systems, based on the latest technology, addresses banking business requirements in one integrated software that maintains all data in one database, providing a 360° view of the customer’s exposure.

 

Our Support 

ICSFS administers all technical and account management support through internal resources, which allows our experienced staff to easily interact with the customers and strengthen the relationship’s integrity. Customer can access ICSFS’ automated call centre or an account manager 24/7 with the available secure system.
 

Customers can easily have the feature to track their log and status through our CRM system. Our service is based on a multi-dimensional implementation pyramid approach framed by: Web-enabled mobility and flexibility, centrally controlled and secured standards, and global processing and support.
 

Assistance is provided throughout the pre-and-post solution deployment phases of: project planning, requirements delineation, configuration and migration, training, quality assurance as well as production.


 

Our Training

ICSFS has fully dedicated training centres in the UK and Jordan that serve customers.


We offer specialist training for technical staff as well as decision makers. Each course has been tailored by our own banking consultants, focusing on crucial lessons of implementing successful projects and solutions in banks and financial institutions.


Our courses are designed to be practical, example-led work that provides clients with the means to increase technical skills and develop management understanding of emerging IT technologies and its usage.


ICS BANKS® helps banks to transform the operational procedures to meet current and future financial industry standards through applying best practices and by being in compliance with international standards; such as IASB, IFRS and Basel Committee on Banking Supervision.


Our creation and transformation of ICS BANKS® orbits a number of pillars such as:

Customer-Centricity (Know Your Customer – KYC)
Product-Parameterisation
Business-Oriented
Service Oriented Architecture (SOA)